1. Introduction
Welcome to Humavisor ("we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform, including our website, applications, and communication tools (collectively, the "Service").
By using Humavisor, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Name
- Email address
- Phone number
- Company name
- Job title
2.2 Usage & Technical Data
- IP address
- Device information
- Browser type
- Operating system
- Session data
- Log files
2.3 Communication Data
- Chat messages
- Audio calls
- Video calls
- Support tickets
- File attachments
2.4 Recordings & AI-Processed Data
- Call recordings (audio/video)
- Chat transcripts
- AI-generated summaries
- Translations and transcriptions
- Interaction analytics
2.5 Website & Behavioral Data
- Pages visited
- Click activity
- Session duration
- Search queries
- Cart interactions (if integrated with merchant sites)
3. How We Use Information
We use the collected data to:
- Provide and operate the Service
- Enable real-time communication features
- Improve service performance and reliability
- Generate analytics and insights
- Provide AI-assisted features (such as summaries and translations)
- Enhance customer support and user experience
- Detect and prevent fraud or misuse
- Comply with legal obligations
4. AI & Automated Processing
Humavisor uses artificial intelligence to enhance service capabilities. This may include:
- Generating conversation summaries
- Transcribing audio/video interactions
- Translating communications
- Producing operational insights
AI processing is used strictly to improve service quality and efficiency.
5. Recording & Consent
By using Humavisor, you acknowledge that:
- Communications may be recorded and stored
- Recordings may be processed for analytics and service improvement
Merchants using Humavisor are responsible for informing their end users about recording and obtaining any required consent under applicable laws.
6. Data Sharing & Disclosure
We may share information with:
6.1 Service Providers
- Cloud hosting providers
- Communication infrastructure providers
- Analytics tools
- AI processing services
6.2 Legal Authorities
When required by law, regulation, or legal process.
6.3 Business Transfers
In connection with mergers, acquisitions, or asset sales.
We do not sell personal data.
7. Data Retention
We retain data only for as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the type of data and client configuration.
8. Data Security
We implement appropriate technical and organizational measures, including:
- Encryption in transit and at rest
- Access controls and authentication
- Monitoring and logging
However, no system is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
Your information may be transferred to and processed in countries where we operate or where our service providers are located.
We take appropriate safeguards to ensure your data is protected in accordance with applicable laws.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction
- Request deletion
- Object to processing
- Request data portability
To exercise your rights, contact us at: info@jht.global
11. Merchant Responsibilities
Businesses using Humavisor ("Merchants") are responsible for:
- Informing end users about data collection and recording
- Obtaining necessary consents
- Complying with applicable privacy laws
12. Children's Privacy
Humavisor is not intended for use by individuals under the age of 18. We do not knowingly collect data from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: info@jht.global
- Website: https://humavisor.com
15. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of UAE.